BE FIRST WITH FMT STRATEGY
FOR OPTIMAL CUSTOMER COMMUNICATION MANAGEMENT
FMT is a strategic operational marketing agency focused on customer loyalty and acquisition. We are experts in personalized dynamic communication and management of strategic communication plans.
Over the years, we have acquired solid expertise in developing and executing private sales, managing customer databases, and designing customer re-activation and promotional campaigns. We also have our own call centre, which enables us to achieve high engagement rates for our campaigns and ensure top quality performance.
We have developed an integrated communication platform that allows different applications to communicate with each other so that all are kept up-to-date with the latest customer interactions. This allows us to conduct campaigns during which your customers are solicited in an orderly and non-intrusive manner.
One of the benefits of such interconnectivity is the effective management of the electronic communications and telecommunications regulations including compliance with Bill C-28 and the National Do Not Call List (DNCL).
We are now able to offer you communication plans, customer behavioural analytics, integrated omnichannel communications and targeted electronic advertising. Our range of strategies will enable you to improve customer loyalty and acquisition rates in sales and at the service desk.