Our customer follow-up process for maintenance takes into account the vehicle’s make, model and year so that customers are approached at the right time… and mileage. We also consider your customers’ driving habits. This ensures that they are reactivated based on the mileage traveled or the time elapsed since their last service visit.
We apply a proactive communication approach. This leads to improved loyalty rates and increased frequency of visits to your service desk, so you get a little more out of your customers over their vehicle’s service life.
If you can quickly identify trends leading to customer loss, you can act instead of react.